Personalized Service

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High-Touch Client Service

At Fisher Investments Canada, we commit ourselves to understanding your financial needs and giving you the education, confidence and comfort to help you reach your long-term investing goals. Portfolio management is only half the picture. Of equal, if not more, importance is our personalized service for our clients.

See Our Investment Guides

The world of investing can seem like a giant maze. Fisher Investments Canada has developed several informational and educational guides tackling a variety of investing topics.

Your Investment Counsellor

You get proactive service from your Investment Counsellor. You’ll hear regularly from your Investment Counsellor, and you can decide how frequently. Further, your Investment Counsellor will reach out to you whenever there are important changes regarding your portfolio.

Investment Counsellors are not salespeople. Your Investment Counsellor is there to keep you informed, not to sell you products. Their job is to regularly evaluate and discuss your investment objectives with you, monitor your accounts and provide day-to-day counselling and service. Their goal is to make sure you know exactly what’s going on with your money, and why.

Your Investment Counsellor is your primary point of contact with Fisher Investments Canada, but you have more than one person working for you. Your Investment Counsellor coordinates with a team of investment professionals who are responsible for servicing and managing your portfolio. Your investment team includes members from Research, Trading, Operations and more—all under the guidance of the Investment Policy Committee (IPC).


Flowchart diagram of your personalized service with Private Client Advice, a Private Cliet Director, and Investment Counsellor.

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Education and Communication

We want our clients to understand what’s going on with their portfolios and, more importantly, the reasoning behind our decisions. That’s why we regularly keep you updated and informed on the markets, our outlook and what drives our portfolio decisions.

In addition to regular calls from your Investment Counsellor, you will have access to an array of educational materials to read, watch or listen to including:

  • Comprehensive Quarterly Reviews

  • Regular online commentary

  • Capital Markets Update videos

  • Periodic updates from the Investment Policy Committee

  • Market Insights Podcasts

  • Exclusive Client Columns from Ken Fisher

  • And much more

Client Programmes

Fisher Investments Canada continually seeks new ways to enrich your client experience. In addition to helping you achieve your long-term financial goals via portfolio management, we host a series of client-only programmes to provide you with timely updates and education regarding financial markets and your portfolio.

These events are exclusively for clients of Fisher Investments Canada and offer direct access to senior decision makers and other clients of the firm. Examples include Fisher Forecast Seminars, Investment Roundtables, Fisher Friends events, and more.

There is no additional cost for clients to attend, and we encourage you to attend as many as you like.

This high level of client education and service is a cornerstone of our Private Client Group. While most of our industry reserves these offerings for institutional investors, we are proud to offer these programmes to all clients.

Fisher Forecast Seminarsâ„¢ are held across the country. These presentations provide clients the latest information on our global market forecasts, portfolio strategy and current events impacting financial markets.

Investment Roundtablesâ„¢ are in-depth, discussion-oriented Q&A sessions with small groups of clients. Unlike our Fisher Forecast Seminars, there is no presentation; Investment Roundtable discussions are driven by topics clients would like to cover.

Fisher Friendsâ„¢ are unique client-only events offering a chance to meet other clients in your area in an informal setting over breakfast, lunch, or dinner. No agenda, no presentation, and no Fisher Investments Canada staff, apart from a brief introduction. All paid for by Fisher Investments Canada. You are the focus and topics of conversation are up to you!

Fisher Connect Webinarsâ„¢ are live web-based seminars that allow clients to hear from and ask questions to Investment Policy Committee members or other senior members of our firm. These events offer an opportunity for clients who may not have the time or ability to attend in-person events.

Client Video Conferencesâ„¢ are small, interactive online meetings that blend the convenience of our online webinars with the personalized Q&A of a roundtable discussion.

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Quarterly Reviews

Each quarter you will receive an extensive Quarterly Review published under the direction of the Investment Policy Committee with contributions from the firm's research staff. The Reviews discuss retrospective performance, global economic and market conditions, future market outlook and other relevant topics.

The goal of this comprehensive report is to help you understand how current economic and political events impact the global stock market. We believe it’s a level of education and transparency few money managers provide to their clients.

Regular Insights from Ken Fisher

Monthly, Ken shares his insights on markets, the economy and other current events through an exclusive client column and video. You can also find more insights from Ken in his articles published in the New York Post, his videos on YouTube and other publications globally.

Capital Markets Update Videos

Twice a year, we produce a video, hosted by the Investment Policy Committee, that explains our current market outlook. This video expands on many of the themes in our Quarterly Reviews and is a chance for you to hear portfolio decision-makers discuss the market and address many of the frequently asked client questions from the prior period.

MarketMinder

MarketMinder is a source of “straight talk” on financial markets, with the goal of helping investors understand whether market events are bullish or bearish, and why. The articles are updated every business day by Fisher Investments’ editorial staff, who scour over 100 periodicals, blogs and other sources to identify relevant financial news. We provide daily commentary on the markets and highlight stories in the financial media we believe deserve investors' attention and those they can ignore.

Learn More

Learn why 165,000 clients* trust us to manage their money and how we may be able to help you achieve your financial goals.

*As of 30/09/2024. Includes Fisher Investments Canada and its affiliates.

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(888) 291-0675

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